FAQs & Troubleshooting
Latest |
75 Results
- 111/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 221/12/2022I am experiencing problems sending a fax, what can I do?
- 316/08/2022What is the difference between the toner cartridge and the drum unit?
- 428/03/2022Replace the drum unit.
- 521/01/2021ControlCenter3 displays a blank screen at startup (Windows)
- 601/11/2019Can I print from or scan to an iPhone, iPod Touch or iPad?
- 723/01/2019"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 819/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 925/05/2018What can happen if the wrong paper is used in your machine.
- 1009/02/2016Change Drum Soon
- 1116/11/2015I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 1216/11/2015Change the quality of the faxes I send (Fax Resolution).
- 1313/10/2015Do I need a telephone line to send and receive faxes with my Brother machine?
- 1413/10/2015My Brother machine has no power.
- 1513/10/2015"Paper Jam Inside" error appears on the LCD. What should I do?
- 1613/10/2015"Paper Jam Tray" error appears on the LCD. What should I do?
- 1724/09/2015Why doesn't the machine answer when receiving a call?
- 1824/09/2015What does "COMM.ERROR" on the LCD display mean?
- 1924/09/2015Where is the full User's Guide? I can't find enough information in the paper manual.
- 2024/09/2015Can I buy any MICR toner?
- 2124/09/2015When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 2211/09/2015How do I send (broadcast) a fax to more than one number?
- 2309/10/2014How do I clean the corona wire?
- 2422/09/2014How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 2522/09/2014The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 2619/09/2014How do I set up an answering machine (TAD) to work on the same line as my Brother machine?
- 2717/09/2014I am experiencing problems receiving faxes. What can I do?
- 2816/09/2014How do I program the date and time?
- 2916/09/2014How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 3016/09/2014Can I confirm that the FAX was sent correctly?
- 3116/09/2014Verify if the Brother machine has a dial tone
- 3216/09/2014Send a fax
- 3310/09/2014How do I print the received faxes that are stored in memory? (Fax Storage)
- 3410/09/2014How do I store received faxes in memory?
- 3510/09/2014How do I clean white or black spots on printed documents?
- 3602/09/2014I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 3730/01/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 3830/01/2014While I'm scanning a document to be copied, the LCD shows "OUT OF MEMORY".
- 3930/01/2014How do I set up a group for broadcasting faxes?
- 4030/01/2014"Paper Jam Rear" error appears on the LCD. What should I do?
- 4130/01/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 4208/05/2013I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 4308/05/2013The keys on the control panel do not respond.
- 4408/05/2013Print a report that will show a listing of faxes I sent and received
- 4510/04/2013What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 4621/12/2012Why doesn't my Brother machine have a dial tone?
- 4718/07/2012Document Jam
- 4822/06/2012Replace the toner cartridge
- 4916/03/2012Can I print from or scan to an Android™ Smartphone?
- 5016/03/2012Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?