FAQs & Troubleshooting
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168 Results
- 1How do I clear Machine Error 46?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4Can I use voice mail on the same line as my Brother machine?
- 5The LCD displays an error code (number). What does it mean?
- 6How to identify your Operating System (OS).
- 7Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Where is the USB port on the machine?
- 9When I print, the pages are smudged with ink. What should I do?
- 10Change the printer driver settings (Windows / macOS)
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12Functions supported in the Windows 7 built-in drivers
- 13Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 14Can third party ink be used to refill the ink cartridges?
- 15I cannot install Brother drivers on Debian 10 (Linux)
- 16Pre-Required Procedures (Linux)
- 17I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 18I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 19Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 20One or more of my colours are not printing (blank). What can I do?
- 21I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 22"MFC is Busy" or "Connection Fail" error message appears.
- 23Can I confirm that the FAX was sent correctly?
- 24I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 25Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 26How do I program the date and time?
- 27To install the printer driver easily using a tool. (Linux)
- 28Uninstall printer drivers (Linux)
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 31How many times will my Brother machine automatically redial a busy number?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 34Why is it necessary for my machine to go through regular cleaning cycles?
- 35I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 36I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 37When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 38I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 39What is Distinctive Ring and how do I program it?
- 40What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 41Why doesn't the machine answer when receiving a call?
- 42I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 43I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 44How do I print on an envelope?
- 45Can I still receive faxes or calls when the machine is in power save mode?
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50Windows 10 Support Information