FAQs & Troubleshooting
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165 Results
- 1How do I clear Machine Error 46?
- 2One or more of my colours are not printing (blank). What can I do?
- 3Can I use voice mail on the same line as my Brother machine?
- 4When I print, the pages are smudged with ink. What should I do?
- 5Change the printer driver settings (Windows / macOS)
- 6The LCD displays an error code (number). What does it mean?
- 7Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Delete print jobs from the print queue.
- 9I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Can I print from or scan to an iPhone, iPod Touch or iPad?
- 13The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Pre-Required Procedures (Linux)
- 16Can I print from or scan to an Android™ Smartphone?
- 17I cannot install Brother drivers on Debian 10 (Linux)
- 18The printer status is Offline or Paused.
- 19Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 20Can third party ink be used to refill the ink cartridges?
- 21When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 22I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 23What driver package format is supported by my Linux distribution?
- 24Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 25When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 27I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 28I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 29I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 30Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 31How do I program the date and time?
- 32The edge of glossy paper is smudged.
- 33Functions supported in the Windows 7 built-in drivers
- 34Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 35When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 36I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 37In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 38Where is the USB port on the machine?
- 39How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 40"MFC is Busy" or "Connection Fail" error message appears.
- 41I cannot install the driver when using the Driver Install Tool. (Linux)
- 42How to identify your Operating System (OS).
- 43What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 44Why doesn't the machine answer when receiving a call?
- 45Can I confirm that the FAX was sent correctly?
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49How do I replace the Ink Cartridge?
- 50Configure and use PC-FAX (CUPS) (Linux)