FAQs & Troubleshooting
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153 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2When I print, the pages are smudged with ink. What should I do?
- 3Pre-Required Procedures (Linux)
- 4Delete print jobs from the print queue.
- 5The printer status is Offline or Paused.
- 6Can I set my Brother machine to forward the faxes I receive to another location?
- 7One or more of my colours are not printing (blank). What can I do?
- 8What driver package format is supported by my Linux distribution?
- 9Print command (LPR) (Linux)
- 10How to identify your Operating System (OS).
- 11How do I clear Machine Error 46?
- 12Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 13When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 14When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 17Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 18Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 19I cannot install Brother drivers on Debian 10 (Linux)
- 20Can I print from or scan to an iPhone, iPod Touch or iPad?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23Functions supported in the Windows 7 built-in drivers
- 24Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 25I can receive a fax, but cannot receive a call.
- 26When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 27Can third party ink be used to refill the ink cartridges?
- 28When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 29I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 30What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 31Can I confirm that the FAX was sent correctly?
- 32Why can't I print when an ink cartridge is empty?
- 33I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 34Large characters are printed incorrectly. (Linux)
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Configure and use PC-FAX (CUPS) (Linux)
- 37When I print images, the quality is not good (Linux)
- 38The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 39I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 43Print command (cupswrapper). (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45I want to print using CUPS while keeping SELinux enabled. (Linux)
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47Can I print from or scan to an Android™ Smartphone?
- 48I cannot print from my computer via USB.
- 49Change the printer driver settings (Windows / macOS)
- 50When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.