FAQs & Troubleshooting
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153 Results
- 1Delete print jobs from the print queue.
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 4What driver package format is supported by my Linux distribution?
- 5The printer status is Offline or Paused.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 8Can I reduce the size of a received fax on this machine?
- 9How do I print on an envelope?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12How do I clear Machine Error 46?
- 13Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 14Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 15When I print, the pages are smudged with ink. What should I do?
- 16Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 17What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 18Why doesn't the machine answer when receiving a call?
- 19Can I still receive faxes or calls when the machine is in power save mode?
- 20All print jobs are aborted and nothing is printed. (Linux)
- 21I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 22How can I clear the "INK EMPTY" message?
- 23How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 24How do I know which receive mode to select?
- 25How do I program the date and time?
- 26What does "COMM.ERROR" on the LCD display mean?
- 27I am unable to print from a client PC to a printer on a print server. (Linux)
- 28Verify if the Brother machine has a dial tone
- 29Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 30I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 31Can third party ink be used to refill the ink cartridges?
- 32Why is it necessary for my machine to go through regular cleaning cycles?
- 33When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 34I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37Why does my machine display "Awaiting Redial"?
- 38I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 39Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41I'm using Windows . How can I uninstall the drivers?
- 42I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 43Windows 10 Support Information
- 44Open the Control Panel (For Windows)
- 45A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 46"Near Empty [Colour]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 47The message "No Device" appears when starting the "Status Monitor".
- 48"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 49After I installed Sun JavaVM, some applications will not work correctly.
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)