FAQs & Troubleshooting
Latest |
134 Results
- 5101/03/2016My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 5216/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 5313/10/2015Do I need a telephone line to send and receive faxes with my Brother machine?
- 5413/10/2015How do I clear a Machine Error 41, ME41 from the display?
- 5524/09/2015I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 5624/09/2015Is there any way to reduce Ink consumption?
- 5724/09/2015What does "COMM.ERROR" on the LCD display mean?
- 5824/09/2015What is the "Station ID" and how do I set it?
- 5924/09/2015Where is the full User's Guide? I can't find enough information in the paper manual.
- 6024/09/2015Vertical streaks appear in my copies.
- 6116/06/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6208/04/2015Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 6330/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6430/09/2014How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 6530/09/2014Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6617/09/2014Why are my sent faxes always received with a black vertical line down the page?
- 6716/09/2014How do I program the date and time?
- 6816/09/2014How do I replace the Ink Cartridge?
- 6916/09/2014I am experiencing problems sending a fax, what can I do?
- 7016/09/2014Is there any way to view how much ink is remaining?
- 7116/09/2014Can I confirm that the FAX was sent correctly?
- 7216/09/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 7316/09/2014Verify if the Brother machine has a dial tone
- 7405/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 7530/01/2014How do I use my Outlook contacts with my Brother PC-Fax software?
- 7630/01/2014How can I improve poor print quality?
- 7730/01/2014I downloaded the WHQL, Windows XP certified driver for USB. How do I install it?
- 7808/05/2013The keys on the control panel do not respond.
- 7910/04/2013What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 8015/03/2013I'm using Windows . How can I uninstall the drivers?
- 8121/12/2012Why doesn't my Brother machine have a dial tone?
- 8228/09/2012I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 8328/09/2012The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8411/09/2012A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 8514/06/2012Clear the paper jam or printer jam.
- 8616/03/2012Can I print from or scan to an Android™ Smartphone?
- 8703/02/2012When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 8819/01/2012I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 8919/01/2012I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 9026/08/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 9117/02/2011The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 9205/10/2010Im using Mac OS X 10.2-10.4 and the Brother machine does not appear in the Print Center or Setup Utility.
- 9305/10/2010I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 9425/05/2010How do I store received faxes in my Brother machine's memory?
- 9523/04/2010Functions supported in the Windows 7 built-in drivers
- 9611/02/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9711/02/2010Windows 7 Support Information
- 9809/12/2009Is my Brother machine compatible with third party print servers?
- 9924/11/2009When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 10020/10/2009Where can I download a driver for my machine?