FAQs & Troubleshooting
Popular |
134 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Delete print jobs from the print queue.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 5When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 6Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8"PRINTING" is frozen on the display of my Brother machine.
- 9I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11Why can't I print when an ink cartridge is empty?
- 12Can I print from or scan to an Android™ Smartphone?
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14Can I print from or scan to an iPhone, iPod Touch or iPad?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 18Can I still receive faxes or calls when the machine is in power save mode?
- 19Change the printer driver settings (Windows / macOS)
- 20When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 21I cannot print from my computer via USB.
- 22I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 23Why doesn't the machine answer when receiving a call?
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 26When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 27How do I program the date and time?
- 28Can I confirm that the FAX was sent correctly?
- 29My FAX/MFC will not Dial. Why?
- 30When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 31What is the "Station ID" and how do I set it?
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33Functions supported in the Windows 7 built-in drivers
- 34How do I clear a Machine Error 41, ME41 from the display?
- 35What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 36Can I reduce the size of a received fax on this machine?
- 37Black Ink is still wet after printing on Glossy Paper
- 38My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 39My machine does regular cleaning cycles in the night. How can I correct this?
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41I cannot install Brother drivers on Debian 10 (Linux)
- 42What driver package format is supported by my Linux distribution?
- 43Cannot print after a Windows 10 update (June 2020)
- 44Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 45Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 46What does "MACHINE ERROR XX" mean?
- 47Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49Send a fax using PC-FAX with LPD/LPRng (Linux)
- 50How can I clear the "INK EMPTY" message?