FAQs & Troubleshooting
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119 Results
- 1Functions supported in the Windows 7 built-in drivers
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5How to identify your Operating System (OS).
- 6Delete print jobs from the print queue.
- 7Change the printer driver settings (Windows / macOS)
- 8When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Pre-Required Procedures (Linux)
- 14Do I need a telephone line to send and receive faxes with my Brother machine?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 17Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 18I cannot install Brother drivers on Debian 10 (Linux)
- 19I am unable to print from a client PC to a printer on a print server. (Linux)
- 20Windows 10 Support Information
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 23How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 24What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 25I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 26I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30Install the built-in drivers (For Windows 8 and Windows 10)
- 31Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 32Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 33I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 34Is there any way to reduce Ink consumption?
- 35How can I clear the "PLS OPEN COVER" error message on LCD?
- 36Cannot print after a Windows 10 update (June 2020)
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 39I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 40Large characters are printed incorrectly. (Linux)
- 41I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 42I want to print using CUPS while keeping SELinux enabled. (Linux)
- 43Can I print from or scan to an iPhone, iPod Touch or iPad?
- 44I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 45Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 46My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 47Windows 7 Support Information
- 48My machine does regular cleaning cycles in the night. How can I correct this?
- 49When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 50In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?