FAQs & Troubleshooting
![]() |
Popular |
43 Results
- 1Where can I find my Brother machine's serial number?
- 2Can I use voice mail on the same line as my Brother machine?
- 3I replaced my ink cartridge, but the LCD is still displaying "Ink Empty Black".
- 4How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 5I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 6Can third party ink be used to refill the ink cartridges?
- 7How do I clear the message "INK EMPTY BLACK" from the display?
- 8Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed the ink cartridge?
- 9How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 10Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 11I cannot pull the paper tray out of my machine. What can I do?
- 12The keys on the control panel do not respond.
- 13What is the "Station ID" and how do I set it?
- 14Why doesn't my Brother machine have a dial tone?
- 15What is Distinctive Ring and how do I program it?
- 16Set the date and time
- 17When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 18Can I confirm that the FAX was sent correctly?
- 19Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 20The message "Awaiting Redial" is on my display.
- 21Improve poor print quality.
- 22The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine.
- 23Do I need a telephone line to send and receive faxes with my Brother machine?
- 24Can I program my Brother machine to forward the faxes I receive to another location?
- 25When I print, the pages are smudged with ink. What should I do?
- 26What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 27Why doesn't the machine answer when receiving a call?
- 28What does "COMM.ERROR" on the LCD display mean?
- 29Can I still receive faxes or calls when the machine is switched off?
- 30I can receive a fax, but cannot receive a call.
- 31Why is it necessary for my machine to go through regular cleaning cycles?
- 32How do I replace the Ink Cartridge?
- 33Can I print from or scan to an Android™ Smartphone?
- 34Verify if the Brother machine has a dial tone
- 35When scanning a document to be copied or faxed, the message "OUT OF MEMORY" appears on the display.
- 36Can I print from or scan to an iPhone, iPod Touch or iPad?
- 37My machine does regular cleaning cycles in the night. How can I correct this?
- 38How do I store received faxes into memory? (Fax Storage)
- 39How do I clean the Scanner to improve the copy or fax quality?
- 40The LCD displays an error code (number). What does it mean?
- 41The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 42The monochrome copies I make are too light.
- 43Why are the faxes I send always received with a black vertical line down the page?