FAQs & Troubleshooting
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28 Results
- 1What iOS mobile application can I use?
- 2How do I transfer label or slip templates?
- 3Where can I find my Brother printer's serial number?
- 4How do I set cut options and what features are there?
- 5Where can I download the latest P-touch Editor for Mac?
- 6I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 7The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 8I cannot print large characters on the heat shrink tube HSe 3:1.
- 9How to create serialised labels (Pro Label Tool)
- 10How do I print multiple lines and how many lines can I print?
- 11How to attach/remove the hand strap
- 12Open LBX files created in P-touch Editor in Pro Label Tool
- 13What Android™ mobile application can I use?
- 14The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 15Printing is not possible. (USB connection)
- 16Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows)
- 17How do I transfer templates or other data from the computer to the printer?
- 18How do I make a label with a barcode?
- 19How to identify the printer's firmware version
- 20How do I type symbols?
- 21How do I reset the machine to the default settings?
- 22I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 23I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 24Why does my machine display "Cutter Error!" or "Cutter Malfunction!" ?
- 25How do I uninstall the printer driver?
- 26How to identify your Operating System (OS) for Windows or Mac
- 27The tape got jammed in the printer or the tape got stuck inside the printer.
- 28The display remains blank after turning on the power.