FAQs & Troubleshooting
 |
Popular |
91 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Cannot find the scanner (Error Code 2019: Initialization Failed)
- 5My computer cannot access the SD card via the Micro USB Cable.
- 6Change the image settings. (Using DSmobileCapture)
- 7I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 8Operation system return error
- 9I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 10OCR feature does not work.
- 11When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 12My scanner is connected but it will not feed my document or do anything else.
- 13Error Code: E03
- 14I cannot use my scanner when connected through a USB hub.
- 15My scanner gets warm.
- 16View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
- 17I set the auto power off to ON but my scanner does not turn off automatically.
- 18The scan speed is too slow.
- 19I do not have or lost the black and white calibration sheet.
- 20I cannot install Brother drivers on Debian 10 (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23The file size is too large.
- 24How to scan a document from a Windows application?
- 25Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 26When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
- 27Paper suitable for scanning
- 28How to identify your Operating System (OS).
- 29The scanned documents are put into an incorrect order. (macOS)
- 30Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 31Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 32Cannot scan documents using the control panel (For Windows)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34How to scan a document from a Windows application?
- 35Install PaperPort™ 12SE onto Windows 10.
- 36Install Presto!® BizCard® onto Windows 10.
- 37Uninstall the Button Manager (Windows).
- 38Cannot scan documents using the control panel (For Macintosh)
- 39Loading the Carrier Sheet.
- 40Can I print from or scan to an Android™ Smartphone?
- 41Check the firmware version.
- 42Calibration failed. Please reboot the machine.
- 43Uninstall the scanner drivers (OS X 10.10 or greater).
- 44Pre-Required Procedures (Linux)
- 45Change the paper settings. (Using DSmobileCapture)
- 46Driver busy
- 47I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 48Can I print from or scan to an iPhone, iPod Touch or iPad?
- 49Uninstall the scanner driver (Windows).
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
