FAQs & Troubleshooting
Latest |
65 Results
- 110/04/2024Uninstall the scanner drivers (OS X 10.10 or greater).
- 210/04/2024Cannot find the scanner (Error Code 2019: Initialization Failed)
- 313/03/2024I cannot install the scanner drivers.
- 408/11/2023How to scan a document from a Windows application?
- 508/11/2023How to scan a document from a Windows application?
- 626/12/2022How to identify your Operating System (OS).
- 709/11/2022Uninstall the Button Manager (Windows).
- 812/10/2022Change the image settings. (Using DSmobileCapture)
- 915/09/2022Configure the Scan to Email Feature (Linux)
- 1028/07/2022Calibrate your scanner.
- 1128/07/2022Uninstall the scanner driver (Windows).
- 1228/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 1328/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1414/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 1516/11/2020Install PaperPort™ 12SE onto Windows 10.
- 1616/11/2020Install Presto!® BizCard® onto Windows 10.
- 1709/07/2020Scan using XSane or GIMP (Linux)
- 1809/07/2020Important points for specifying the scan area (Linux)
- 1909/07/2020What driver package format is supported by my Linux distribution?
- 2001/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 2108/04/2020Delete a network scanner entry. (Linux)
- 2201/11/2019Can I print from or scan to an iPhone, iPod Touch or iPad?
- 2330/10/2019Pre-Required Procedures (Linux)
- 2401/02/2019Command List of brscan. (Linux)
- 2501/02/2019Uninstall the scanner driver. (Linux)
- 2601/02/2019Uninstall Scan-key-tool. (Linux)
- 2719/12/2018The scanned documents are put into an incorrect order. (macOS)
- 2819/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2905/09/2018Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 3010/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3121/01/2016Windows 10 Support Information
- 3216/11/2015I do not have or lost the black and white calibration sheet.
- 3316/06/2015Scan a document longer than 35.6 cm (14 inches).
- 3416/06/2015I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 3510/06/2015My scanner gets warm.
- 3610/06/2015My scanned images have black lines running through them, blank spaces, or are just overall bad quality.
- 3710/06/2015Calibration failed. Please reboot the machine.
- 3810/06/2015When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 3910/06/2015Paper suitable for scanning
- 4009/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 4130/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4223/07/2014I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 4314/05/2014Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 4414/05/2014Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 4514/05/2014Check the firmware version.
- 4627/11/2013Duplex scanning cannot be performed.
- 4727/11/2013Loading the Carrier Sheet.
- 4805/11/2013Change the paper settings. (Using DSmobileCapture)
- 4929/07/2013The file size is too large.
- 5029/07/2013Bleed-through is seen in the scanned image.