FAQs & Troubleshooting
Latest |
53 Results
- 119/04/2023Open "Scanners and Cameras" and Properties.
- 215/02/2023Scan a document in Windows 8 and Windows 10.
- 326/12/2022How to identify your Operating System (OS).
- 414/04/2022Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 528/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 617/01/2022I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 711/11/2021Open the Control Panel (For Windows)
- 816/11/2020Install PaperPort™ 12SE onto Windows 10.
- 901/11/2019Can I print from or scan to an iPhone, iPod Touch or iPad?
- 1019/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 1116/11/2015Install the scanner driver (For Mac OS X 10.4 - 10.10)
- 1216/11/2015Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 1316/11/2015Clean the scanner. (For Macintosh)
- 1416/11/2015Items included in the original packaging.
- 1516/11/2015I do not have or lost the black and white calibration sheet.
- 1616/11/2015I cannot open the scanned document (For Windows).
- 1716/11/2015File size of the scanned document.
- 1816/11/2015Turn off the scanner.
- 1916/11/2015What scanning modes are available in DSmobileSCAN II?
- 2016/11/2015What paper sizes are available in DSmobileSCAN II?
- 2116/11/2015Clean the Plastic Feeding Sheet.
- 2216/11/2015I can no longer choose the program I want to use to scan a document. (For Windows)
- 2316/11/2015What is DSmobileSCAN II software?
- 2416/11/2015The Brother scanner does not appear in the "Print & Fax", "Print & Scan" or "Printers & Scanners" Utility. (Mac OS X 10.4 - 10.10)
- 2516/11/2015Can I scan a business card?
- 2616/11/2015What is the purpose of the PageManager 9 program?
- 2716/11/2015Where is the battery located?
- 2816/11/2015What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 2916/11/2015Is my scanner compatible with Macintosh?
- 3016/11/2015Is my scanner compatible with Windows?
- 3116/11/2015I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background (For Windows).
- 3216/11/2015Insert documents for scanning.
- 3316/11/2015Change the words in a scanned document.
- 3416/11/2015When I calibrate I get a "White-only" calibration message.
- 3516/11/2015I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 3624/09/2015I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 3711/09/2015Uninstall the scanner driver (For Windows)
- 3810/06/2015The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 3910/06/2015My scanned images have black lines running through them, blank spaces, or are just overall bad quality.
- 4010/06/2015When I press "Scan" in my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 4110/06/2015Calibrate your scanner. (For Macintosh)
- 4210/06/2015Calibrate your scanner. (For Windows)
- 4310/06/2015What kind of software can I use with my scanner?
- 4409/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 4530/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4619/09/2014When I tried to scan the document, it is not fed properly and it jams or seems to feed from one side.
- 4723/07/2014I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 4808/05/2013Install the DSmobile Scan application. (For Windows users only)
- 4908/05/2013My unit has no power.
- 5010/04/2013The scanner is connected but it will not feed paper (For Macintosh)