FAQs & Troubleshooting
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266 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Jam Tray 1 / Jam Tray 2
- 4A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 5Jam Rear
- 6Jam Inside
- 7Clean the scanner glass
- 8What driver package format is supported by my Linux distribution?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Jam MP Tray
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Load paper in the paper tray
- 13Jam 2-sided
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Replace Laser
- 18Replace Fuser
- 19I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 20My Brother machine could not be found over the network when I installed drivers on my PC.
- 21I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 22Adjust colour settings by using the custom setting in the printer driver
- 23I keep getting the error message "Authenticate Err (Authentication error)".
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I print from and scan to iPhone, iPod Touch and iPad?
- 26What kind of memory can I use?
- 27Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 28Document Jam
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30What is Brother iPrint&Scan?
- 31Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 32The printer status is Offline or Paused.
- 33When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 34Replace Belt
- 35Curled or wavy
- 36What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 37What is the recommended paper?
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Set the Brother machine to prevent public access to certain features
- 45I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 46Drum End Soon
- 47Replace WT Box
- 48Wrinkle
- 49Configure and use the Scan to Network feature (For Windows)
- 50Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.