FAQs & Troubleshooting
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323 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2(Video) Load A4/Letter paper
- 3Replace Drum
- 4I cannot install Brother drivers on Debian 10 (Linux)
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Document Jam
- 9Paper is Jammed in the Back of the Machine
- 10What is the default password for my Brother machine?
- 11I cannot find some options in the Print dialogue box (macOS 11 or later)
- 12I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 17Load Thick Paper in the Paper Tray
- 18Print as a Poster (Windows®)
- 19(Video) Set up your Brother machine
- 20(Video) Unpack your Brother machine
- 21Guidelines for configuring your Brother machine on a wireless network
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 24Paper is Jammed in the MP tray
- 25Curled or wavy
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27Enable the Brother machine's network interface.
- 28Drum End Soon
- 29Check the remaining ink or toner level (Linux)
- 30Load Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper in the Paper Tray
- 31Send or Receive an Email Securely Using SSL TLS
- 32(Video) Connect telephone line and power cords
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 35Paper is Jammed in the 2-sided Tray
- 36Paper is Jammed in the Paper Tray
- 37Hollow print
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39What is Storage PC Print Data using Active Directory®? (Windows)
- 40Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 41I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 42What is AirPrint?
- 43Toner Low or Prepare New Toner Cartridge
- 44Toner specks
- 45Use Universal Print (Windows)
- 46What driver package format is supported by my Linux distribution?
- 47When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 48Print on Both Sides of the Paper (Windows®)
- 49Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 50Wrinkles or creases