FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7(Video) Load A4/Letter paper
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9I receive an error message when trying to configure TWAIN Driver scan settings (Windows XP / Windows Vista / Windows 7).
- 10Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 11The printer status is Offline or Paused.
- 12Printing / Scanning with a mobile device
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 15Set up a Scan to Network Profile
- 16Use Universal Print (Windows)
- 17When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 18Print on Both Sides of the Paper (Macintosh)
- 19Grey background
- 20Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 21I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 22Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 23I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 24What can happen if the wrong paper is used in your machine.
- 25Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 26Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 27I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 28Paper is Jammed in the MP tray
- 29Replace Drum
- 30Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32What kind of envelopes and labels are recommended for printing?
- 33Combine multiple scanned documents into a single file with PaperPort™
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 36Curled or wavy
- 37Wrinkles or creases
- 38What is the recommended paper?
- 39Easy Scan to E-mail
- 40Delete print jobs from the print queue.
- 41Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 42What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 43Reset the Network Settings to the Factory Settings
- 44Reduce Toner Consumption
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46Print on Both Sides of the Paper (Windows®)
- 47Print as a Poster (Windows®)
- 48Document Jam
- 49Paper is Jammed in the 2-sided Tray
- 50Paper is Jammed in the Paper Tray