FAQs & Troubleshooting
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156 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2Document Jam
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I cannot print using my Brother machine on a wired network (Windows / macOS)
- 5Cannot print after a Windows 10 update (June 2020)
- 6I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 7(Video) Paper is Jammed inside the Machine
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 11I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 12(Video) Paper is Jammed in the Manual Feed Slot
- 13I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 14I cannot install Brother drivers on Debian 10 (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16(Video) Set up your Brother machine
- 17How to identify your Operating System (OS).
- 18Change the printer driver settings (Windows)
- 19Condensation
- 20No Toner
- 21The colour of your printouts is not what you expected
- 22Storage Full
- 23Out of Memory
- 24I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 25(Video) Document is Jammed under the Document Cover
- 26The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 27Discover the MAC address of the Brother network card
- 28My Brother machine has no power.
- 29(Video) Paper is Jammed in the 2-sided Tray
- 30(Video) Paper is Jammed in the Paper Tray
- 31Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 32The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 33My Brother machine could not be found over the network when I installed drivers on my computer.
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 35I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 36Guidelines for configuring your Brother machine on a wireless network
- 37Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 38Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 39The printer status is Offline or Paused.
- 40Missing thin lines in images
- 41When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 42How to scan a document from a Windows application?
- 43What is the default password for my Brother machine?
- 44Check the remaining ink or toner level (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48I cannot print on a wireless (Wi-Fi) network (Windows)
- 49I cannot print on a wireless (Wi-Fi) network (Mac)
- 50(Video) Document is Jammed in the Top of the ADF Unit