FAQs & Troubleshooting
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150 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 121/08/2024Where can I download Brother iPrint&Scan application for Mac?
- 210/07/2024The scanning speed is slow when scanning from my machine. (Windows)
- 310/07/2024My Brother machine turns off automatically or earlier than before.
- 410/07/2024The machine does not automatically enter Power Off mode.
- 510/07/2024I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 613/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 713/06/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 804/06/2024Paper is Jammed in the Output Paper Tray *
- 913/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1014/02/2024(Video) Paper is Jammed in the 2-sided Tray
- 1114/02/2024(Video) Paper is Jammed inside the Machine
- 1214/02/2024(Video) Paper is Jammed in the Back of the Machine
- 1314/02/2024(Video) Paper is Jammed in the Paper Tray
- 1414/02/2024(Video) Paper is Jammed in the Manual Feed Slot
- 1514/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1614/02/2024What is the default password for my Brother machine?
- 1714/12/2023Discover the MAC address of the Brother network card
- 1804/12/2023Toner Low
- 1909/11/2023Print the Network Configuration Report *
- 2009/11/2023Reduce Toner Consumption *
- 2109/11/2023Access Web Based Management *
- 2209/11/2023Paper is Jammed in the Manual Feed Slot *
- 2309/11/2023Print the WLAN Report *
- 2409/11/2023Load and Print Paper in the Manual Feed Slot *
- 2509/11/2023Clean the Drum Unit *
- 2609/11/2023Replace the Waste Toner Box *
- 2709/11/2023Paper is Jammed in the 2-sided Tray *
- 2809/11/2023Paper is Jammed in the Back of the Machine *
- 2909/11/2023Paper is Jammed Inside the Machine *
- 3009/11/2023Paper is Jammed in the Paper Tray *
- 3109/11/2023Clean the Scanner *
- 3209/11/2023Clean the Corona Wires *
- 3309/11/2023Replace the Drum Unit *
- 3409/11/2023Reset the Network Settings to the Factory Settings *
- 3509/11/2023Replace the Toner Cartridge *
- 3609/11/2023Clean the Paper Pick-up Rollers *
- 3708/11/2023How to scan a document from a Windows application?
- 3808/11/2023How to scan a document from a Windows application?
- 3911/10/2023I cannot scan via network.
- 4011/10/2023Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 4111/10/2023(Video) Set up your Brother machine
- 4211/10/2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 4311/10/2023Cannot Scan ##
- 4413/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 4513/09/2023I get a TS error when trying to print on a wireless network.
- 4612/07/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 4721/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 4821/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 4921/06/2023Add your Brother machine with AirPrint (macOS)
- 5021/06/2023Delete print jobs from the print queue.