FAQs & Troubleshooting
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152 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2Use Universal Print (Mac)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The printer status is Offline or Paused.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Paper is Jammed inside the Machine
- 8The colour of your printouts is not what you expected
- 9(Video) Paper is Jammed in the Manual Feed Slot
- 10I cannot install Brother drivers on Debian 10 (Linux)
- 11I cannot print on a wireless (Wi-Fi) network (Mac)
- 12I cannot print on a wireless (Wi-Fi) network (Windows)
- 13Drum !
- 14(Video) Paper is Jammed in the Paper Tray
- 15Use Universal Print (Windows)
- 16My Brother machine turns off automatically or earlier than before.
- 17Wrong Toner Cartridge
- 18How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20Protect your Brother machine against unauthorised access over the network
- 21I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 22Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 23Toner Low
- 24Change the printer driver settings (Windows)
- 25Toner Error
- 26Cannot Print ##
- 27What is the default password for my BRAdmin or Web Based Management?
- 28Out of Memory
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30Ghosting images
- 31What driver package format is supported by my Linux distribution?
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 33Check the remaining ink or toner level (Linux)
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35Media Mismatch
- 36Install the Brother Mobile Connect application (for mobile device)
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Cartridge Error
- 39I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? (Windows only)
- 40Toner scatter or toner stain
- 41What is the recommended paper?
- 42Set up your Brother machine on a wireless network (Windows / macOS)
- 43The machine does not automatically enter Power Off mode.
- 44What is the default password for my Brother machine?
- 45Add your Brother machine with AirPrint (macOS)
- 46How to identify your Operating System (OS).
- 47Cannot Scan ##
- 48Discover the MAC address of the Brother network card
- 49Condensation
- 50No Toner
