FAQs & Troubleshooting
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150 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed inside the Machine
- 3(Video) Paper is Jammed in the Manual Feed Slot
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The colour of your printouts is not what you expected
- 6(Video) Paper is Jammed in the Paper Tray
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8Toner Error
- 9Correct the Colour Printing
- 10Toner scatter or toner stain
- 11Vertical coloured streaks or bands appear on the page
- 12What is the recommended paper?
- 13Colour offset
- 14I cannot install Brother drivers on Debian 10 (Linux)
- 15Protect your Brother machine against unauthorised access over the network
- 16No Paper Tray1
- 17Uneven colour density across the page
- 18I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20What driver package format is supported by my Linux distribution?
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22Media Mismatch
- 23I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 24The printer status is Offline or Paused.
- 25Out of Memory
- 26Ghosting images
- 27I cannot connect my machine to a Windows 11 computer via USB.
- 28How to identify your Operating System (OS).
- 29Cannot Print ##
- 30No Toner
- 31Cannot Detect
- 32Drum !
- 33(Video) Set up your Brother machine
- 34Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 35I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 36I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 37I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 38Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Install the Brother Mobile Connect application (for mobile device)
- 41Cannot Scan ##
- 42Cartridge Error
- 43I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 44Cannot print after a Windows 10 update (June 2020)
- 45To install the printer driver easily using a tool. (Linux)
- 46Wrong Toner Cartridge
- 47I cannot print on a wireless (Wi-Fi) network (Windows)
- 48The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 49Delete print jobs from the print queue.
- 50The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).