FAQs & Troubleshooting
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146 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1How to identify your Operating System (OS).
- 2Drum !
- 3Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 4I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 5(Video) Set up your Brother machine
- 6(Video) Paper is Jammed inside the Machine
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Install the Brother Mobile Connect application (for mobile device)
- 10(Video) Paper is Jammed in the 2-sided Tray
- 11(Video) Paper is Jammed in the Back of the Machine
- 12(Video) Paper is Jammed in the Paper Tray
- 13Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 14Wrong Toner Cartridge
- 15Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 16Change the printer driver settings (Windows)
- 17The colour of your printouts is not what you expected
- 18Set up your Brother machine on a wireless network (Windows / macOS)
- 19When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 20Add your Brother machine with AirPrint (macOS)
- 21I cannot print full-page photos or images using Email Print.
- 22I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 23Protect your Brother machine against unauthorised access over the network
- 24(Video) Paper is Jammed in the Manual Feed Slot
- 25Cannot Print ##
- 26I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? (Windows only)
- 27What is the default password for my BRAdmin or Web Based Management?
- 28Colour offset
- 29What is the recommended paper?
- 30Vertical coloured streaks or bands appear on the page
- 31What driver package format is supported by my Linux distribution?
- 32How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 33To install the printer driver easily using a tool. (Linux)
- 34Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 35Reset the Drum Counter
- 36Open the Control Panel (For Windows)
- 37What is the difference between the toner cartridge and the drum unit?
- 38I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 39The printer status is Offline or Paused.
- 40Check the Node Name of the Brother machine
- 41Replace the Drum Unit *
- 42Check the remaining ink or toner level (Linux)
- 43I cannot print on a wireless (Wi-Fi) network (Windows)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45My Brother machine could not be found over the network when I installed drivers on my computer.
- 46Delete print jobs from the print queue.
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48What is Network Shared printing?
- 49Cannot Scan ##
- 50Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows