FAQs & Troubleshooting
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146 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot print on a wireless (Wi-Fi) network (Windows)
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4Can I use non-Brother or third party supplies with the Brother machine?
- 5I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 6The printer status is Offline or Paused.
- 7(Video) Paper is Jammed in the Back of the Machine
- 8I cannot install Brother drivers on Debian 10 (Linux)
- 9(Video) Paper is Jammed in the Manual Feed Slot
- 10(Video) Paper is Jammed in the Paper Tray
- 11Check the remaining ink or toner level (Linux)
- 12How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14(Video) Set up your Brother machine
- 15(Video) Paper is Jammed inside the Machine
- 16Vertical coloured streaks or bands appear on the page
- 17I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19Cannot Scan ##
- 20I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? (Windows only)
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 22No Paper Tray1
- 23Colour offset
- 24Ghosting images
- 25Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 26What is the difference between the toner cartridge and the drum unit?
- 27The colour of your printouts is not what you expected
- 28Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 29Cannot print after a Windows 10 update (June 2020)
- 30Set up your Brother machine on a wireless network (Windows / macOS)
- 31I cannot print on a wireless (Wi-Fi) network (Mac)
- 32Media Mismatch
- 33Enable the Brother machine's network interface.
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35Cannot Print ##
- 36Cannot Detect
- 37Correct the Colour Printing
- 38What is the recommended paper?
- 39Reset the Drum Counter
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 41I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 42Add your Brother machine with AirPrint (macOS)
- 43I cannot print full-page photos or images using Email Print.
- 44Change the brscan5 scan settings using XSane (Linux)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46Wrong Toner Cartridge
- 47I get a TS error when trying to print on a wireless network.
- 48The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 50Out of Memory