FAQs & Troubleshooting
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280 Results
- 113/03/2024I cannot print using my Brother machine on a wireless network (Mac)
- 213/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 314/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 414/02/2024What is the default password for my Brother machine?
- 510/01/2024(Video) Unpack your Brother machine
- 610/01/2024(Video) Connect telephone line and power cords
- 710/01/2024(Video) Load an Envelope (Manual Feed Slot)
- 814/12/2023Discover the MAC address of the Brother network card
- 904/12/2023Toner Low
- 1008/11/2023How to scan a document from a Windows application?
- 1108/11/2023How to scan a document from a Windows application?
- 1211/10/2023I cannot scan via network.
- 1313/09/2023Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 1413/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1512/07/2023Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 1612/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1721/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1821/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1921/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2021/06/2023Add your Brother machine with AirPrint (macOS)
- 2121/06/2023Print both sides of paper or a booklet automatically
- 2221/06/2023Delete print jobs from the print queue.
- 2319/05/2023I cannot print from my computer via USB.
- 2426/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 2526/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2626/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2726/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2826/04/2023Change the printer driver settings (Windows / macOS)
- 2926/04/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 3019/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 3119/04/2023Open "Scanners and Cameras" and Properties.
- 3219/04/2023The printer status is Offline or Paused.
- 3315/03/2023I cannot scan a document using Brother iPrint&Scan (Windows / macOS)
- 3415/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3515/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation (for Windows).
- 3615/02/2023Can I print in monochrome if one of the colour toners run out?
- 3715/02/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 3811/01/2023I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 3911/01/2023Reset the Drum Counter
- 4011/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 4111/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 4226/12/2022Open the Status Monitor
- 4326/12/2022How to identify your Operating System (OS).
- 4426/12/2022Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 4513/10/2022Secure Print (Windows®)
- 4613/10/2022Print the Network Configuration Report
- 4712/10/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 4812/10/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4915/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 5015/09/2022Print as a Poster (Windows)