FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4What driver package format is supported by my Linux distribution?
- 5Document Jam
- 6Add your Brother machine with AirPrint (macOS)
- 7(Video) Paper is Jammed in the Back of the Machine
- 8Toner Ended
- 9After the chosen tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 10(Video) Paper is Jammed inside the Machine
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12What is the default password for my Brother machine?
- 13(Video) Document is Jammed in the Top of the ADF Unit
- 14(Video) Set up your Brother machine
- 15The printer status is Offline or Paused.
- 16Cannot Detect
- 17(Video) Remove Small Scraps of Paper Jammed in the ADF
- 18Change the printer driver settings (Windows)
- 19Cartridge Error
- 20What is the recommended paper?
- 21I cannot install Brother drivers on Debian 10 (Linux)
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23(Video) Load an Envelope (Manual Feed Slot)
- 24I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Check the remaining ink or toner level (Linux)
- 27How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 28(Video) Document is Jammed under the Document Cover
- 29Media Type Mismatch or Media Mismatch
- 30Enable the Brother machine's network interface.
- 31Size Error DX or Size Error 2-sided
- 32Wireless setup is requesting a WPS PIN to complete the setup
- 33Wrong Toner or Wrong Toner Cartridge
- 34Cannot Scan ##
- 35Discover the MAC address of the Brother network card
- 36Cannot Print ##
- 37I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 38What is the default password for my BRAdmin or Web Based Management?
- 39Manual Feed
- 40Drum End Soon
- 41Lines across the page
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 44Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 45My Brother machine turns off automatically or earlier than before.
- 46Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 47When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 48I cannot print full-page photos or images using Email Print.
- 49Configure the Scan to Email Feature (Linux)
- 50Large characters are printed incorrectly. (Linux)