FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Set up your Brother machine
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5What driver package format is supported by my Linux distribution?
- 6I cannot install Brother drivers on Debian 10 (Linux)
- 7The machine does not automatically enter Power Off mode.
- 8(Video) Load an Envelope (Manual Feed Slot)
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10(Video) Paper is Jammed inside the Machine
- 11(Video) Paper is Jammed in the Paper Tray
- 12What is the default password for my BRAdmin or Web Based Management?
- 13I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15I cannot print on a wireless (Wi-Fi) network (Mac)
- 16Change the printer driver settings (Windows)
- 17I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 18What is Toner Continue Mode?
- 19My Brother machine turns off automatically or earlier than before.
- 20What is the default password for my Brother machine?
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 23Cartridge Error
- 24Document Jam
- 25I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 26(Video) Remove Small Scraps of Paper Jammed in the ADF
- 27(Video) Document is Jammed in the Top of the ADF Unit
- 28Install the Brother Mobile Connect application (for mobile device)
- 29How to identify your Operating System (OS).
- 30Cannot Scan ##
- 31Discover the MAC address of the Brother network card
- 322-sided Disable or 2-sided Disabled
- 33Toner specks
- 34(Video) Paper is Jammed in the 2-sided Tray
- 35How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 37I cannot print full-page photos or images using Email Print.
- 38(Video) Document is Jammed under the Document Cover
- 39Enable the Brother machine's network interface.
- 40Toner Low or Prepare New Toner Cartridge
- 41Drum End Soon
- 42Black lines down the page
- 43Configure the Scan to Email Feature (Linux)
- 44Change the brscan5 scan settings using XSane (Linux)
- 45Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 46I installed scan-key-tool, but it does not work. (Linux)
- 47Important points for specifying the scan area (Linux)
- 48After the chosen tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 49How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 50The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.