FAQs & Troubleshooting
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137 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 121/08/2024Where can I download Brother iPrint&Scan application for Mac?
- 210/07/2024The scanning speed is slow when scanning from my machine. (Windows)
- 310/07/2024My Brother machine turns off automatically or earlier than before.
- 410/07/2024The machine does not automatically enter Power Off mode.
- 513/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 613/06/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 713/06/2024What is Toner Continue Mode?
- 813/06/2024Toner Low or Prepare New Toner Cartridge
- 913/06/2024Drum End Soon
- 1013/06/2024What is the default password for my Brother machine?
- 1113/06/2024What is the default password for my BRAdmin or Web Based Management?
- 1223/05/2024Clean the Scanner *
- 1323/05/2024Reset the Drum Counter *
- 1423/05/2024Access Web Based Management *
- 1523/05/2024Print the WLAN Report *
- 1623/05/2024Clean the Drum Unit *
- 1723/05/2024Clean the Corona Wire *
- 1823/05/2024Replace the Drum Unit *
- 1923/05/2024Reset the Network Settings to the Factory Settings *
- 2023/05/2024Replace the Toner Cartridge *
- 2123/05/2024Print the Network Configuration Report *
- 2223/05/2024Paper is Jammed in the 2-sided Tray *
- 2323/05/2024Paper is Jammed in the Back of the Machine *
- 2423/05/2024Paper is Jammed inside the Machine *
- 2523/05/2024Paper is Jammed in the Paper Tray *
- 2613/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 2714/02/2024(Video) Paper is Jammed in the 2-sided Tray
- 2814/02/2024(Video) Paper is Jammed inside the Machine
- 2914/02/2024(Video) Paper is Jammed in the Back of the Machine
- 3014/02/2024(Video) Paper is Jammed in the Output Paper Tray
- 3114/02/2024(Video) Paper is Jammed in the Paper Tray
- 3214/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 3314/12/2023Discover the MAC address of the Brother network card
- 3408/11/2023How to scan a document from a Windows application?
- 3508/11/2023How to scan a document from a Windows application?
- 3611/10/2023(Video) Load an Envelope (Manual Feed Slot)
- 3711/10/2023I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 3811/10/2023Ghosting images
- 3911/10/2023Poor fixing
- 4011/10/2023I cannot scan via network.
- 4111/10/2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 4211/10/2023Cannot Scan ##
- 4311/10/2023Toner Ended
- 4411/10/2023Manual Feed
- 4511/10/2023Size Error DX or Size Error 2-sided
- 4614/09/2023Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 4713/09/2023(Video) Set up your Brother machine
- 4813/09/2023What is the recommended paper?
- 4913/09/2023Media Type Mismatch or Media Mismatch
- 5013/09/2023Self-Diagnostic