FAQs & Troubleshooting
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134 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed in the Back of the Machine
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Paper is Jammed in the Output Paper Tray
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9(Video) Set up your Brother machine
- 10The printer status is Offline or Paused.
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Cannot Scan ##
- 13Cannot Print ##
- 14Toner Ended
- 15Drum !
- 16I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 17Configure and use the Scan Key Tool (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19The downloaded driver's name is different from my machine's name. (Linux)
- 20Command List of brscan. (Linux)
- 21Update the Driver or Firmware for your Brother machine
- 22After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 23How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 24What is the difference between the toner cartridge and the drum unit?
- 25I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 26No Toner
- 27Size Error DX or Size Error 2-sided
- 28Poor fixing
- 29When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 30Out of Memory
- 31The driver installation finished successfully but I cannot print. (Linux)
- 32The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 33I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 34Check the remaining ink or toner level (Linux)
- 35When I print images, the quality is not good (Linux)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Install the Brother Mobile Connect application (for mobile device)
- 39Protect your Brother machine against unauthorised access over the network
- 40How to identify your Operating System (OS).
- 41What is Toner Continue Mode?
- 422-sided Disable or 2-sided Disabled
- 43Toner specks
- 44Ghosting images
- 45Black lines down the page
- 46What is the default password for my Brother machine?
- 47My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49I am unable to print from a client PC to a printer on a print server. (Linux)
- 50Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network