FAQs & Troubleshooting
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137 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1The machine does not automatically enter Power Off mode.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3My Brother machine turns off automatically or earlier than before.
- 4What is the default password for my Brother machine?
- 5The scanning speed is slow when scanning from my machine. (Windows)
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7I cannot install Brother drivers on Debian 10 (Linux)
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 9What is the recommended paper?
- 10What driver package format is supported by my Linux distribution?
- 11Media Type Mismatch or Media Mismatch
- 12(Video) Set up your Brother machine
- 13(Video) Load an Envelope (Manual Feed Slot)
- 14The printer status is Offline or Paused.
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Wireless setup is requesting a WPS PIN to complete the setup
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18I cannot print on a wireless (Wi-Fi) network (Mac)
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20No Toner
- 21Drum End Soon
- 22(Video) Paper is Jammed in the Back of the Machine
- 23(Video) Paper is Jammed inside the Machine
- 24(Video) Paper is Jammed in the Paper Tray
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26I get a TS error when trying to print on a wireless network.
- 27Check the remaining ink or toner level (Linux)
- 28My Brother machine could not be found over the network when I installed drivers on my computer.
- 29I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 30Self-Diagnostic
- 31Toner Low or Prepare New Toner Cartridge
- 32I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 33Update the Driver or Firmware for your Brother machine
- 34I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 35Delete a network scanner entry. (Linux)
- 36(Video) Paper is Jammed in the Output Paper Tray
- 37Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 38After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40How to identify your Operating System (OS).
- 41What is Toner Continue Mode?
- 42Cannot Scan ##
- 43Toner Ended
- 44What is the default password for my BRAdmin or Web Based Management?
- 45Manual Feed
- 46Out of Memory
- 47(Video) Paper is Jammed in the 2-sided Tray
- 48Configure and use the Scan Key Tool (Linux)
- 49The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)