FAQs & Troubleshooting
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228 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Document Jam (With Video Instructions)
- 4(Video) Replace Toner
- 5What is Brother iPrint&Scan?
- 6Can I print from and scan to iPhone, iPod Touch and iPad?
- 7Can I print from or scan to Android™ Smartphone?
- 8I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 9(Video) Load A4/Letter paper
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Replace Drum
- 12Clean the drum unit
- 13Jam Inside (With Video Instructions)
- 14Jam Tray (With Video Instructions)
- 15Turn the Toner Save Mode on or off.
- 16Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using Brother iPrint&Scan?
- 17The printer status is Offline or Paused.
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 19My Brother machine could not be found over the network when I installed drivers on my PC.
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Drum !
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24How to identify your Operating System (OS).
- 25Scan Unable xx
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27(Video) Set up your Brother machine
- 28Jam 2-sided
- 29(Video) Update the Driver or Firmware for your Brother machine
- 30Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32White spots or black spots at 94 mm (3.7 in.) intervals
- 33White lines across the page
- 34I cannot install Brother drivers on Debian 10 (Linux)
- 35I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 36(Video) Unpack your Brother machine
- 37Load paper in the paper tray
- 38Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 41What is Toner Continue Mode?
- 42The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 43Self-Diagnostic
- 44When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 45Out of Memory
- 46Jam Rear (With Video Instructions)
- 47I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 48Delete print jobs from the print queue.
- 49Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 50Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?