FAQs & Troubleshooting
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283 Results
- 1(Video) Replace the Toner Cartridge
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 4(Video) Paper is Jammed in the Back of the Machine
- 5Set up your Brother machine on a wireless network.
- 6Wireless (Wi-Fi) setup video guide for computers and mobile devices
- 7Replace Drum
- 8(Video) Paper is Jammed in the 2-sided Tray
- 9(Video) Paper is Jammed in the Paper Tray
- 10The printer status is Offline or Paused.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14(Video) Paper is Jammed inside the Machine
- 15(Video) Set up your Brother machine on a wireless network.
- 16(Video) Load A4/Letter paper
- 17Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 18What is Brother iPrint&Scan?
- 19(Video) I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 20I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 21Add your Brother machine with AirPrint (macOS)
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23(Video) Set up your Brother machine
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Save Scanned Data to a Folder as a PDF File
- 26My Brother machine could not be found over the network when I installed drivers on my computer.
- 27How to identify your Operating System (OS).
- 28What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29I receive an error message when trying to configure TWAIN Driver scan settings (Windows XP / Windows Vista / Windows 7).
- 30(Video) Connect telephone line and power cords
- 31Printing / Scanning with a mobile device
- 32Cannot Detect
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 35(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 36Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 37(Video) Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 40(Video) Set up a Brother machine and your mobile device on a wireless network
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 42Curled or wavy
- 43What is the recommended paper?
- 44I cannot print on a wireless (Wi-Fi) network (Windows)
- 45What kind of envelopes and labels are recommended for printing?
- 46(Video) Unpack your Brother machine and install the toner cartridge
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48Set up a Brother machine and your mobile device on a wireless network
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50Manual Feed