FAQs & Troubleshooting
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235 Results
- 1(Video) Load A4/Letter paper
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3Add your Brother machine with AirPrint (macOS)
- 4Jam Rear (With Video Instructions)
- 5Replace Drum
- 6Set up your Brother machine on a wireless network
- 7Jam Tray (With Video Instructions)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Jam Inside (With Video Instructions)
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12Load paper in the paper tray
- 13(Video) Replace Toner
- 14I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 15Jam 2-sided
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17(Video) Unpack your Brother machine
- 18Print Unable or Print Unable XX
- 19Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 20Out of Memory
- 21I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 22Cannot print after a Windows 10 update (June 2020)
- 23(Video) Load an Envelope (Manual Feed Slot)
- 24Delete print jobs from the print queue.
- 25Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 26How to identify your Operating System (OS).
- 27Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 28Size Error DX or Size Error 2-sided
- 29Drum End Soon
- 30Faint
- 31I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 32(Video) Update the Driver or Firmware for your Brother machine
- 33Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 34Manual Feed
- 35White lines down the page
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 37(Video) Set up your Brother machine
- 38(Video) Connect telephone line and power cords
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 41Wrinkles or creases
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45My Brother machine could not be found over the network when I installed drivers on my PC.
- 46"Offline" appears on the Status Monitor.
- 47Printing / Scanning with a mobile device
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 50Can I print from or scan to Android™ Smartphone?