FAQs & Troubleshooting
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322 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How do I load paper?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Can I print from and scan to iPhone, iPod Touch and iPad?
- 6I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 7I still receive the error message "Paper Jam" after I have removed the jammed paper.
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10What is Brother iPrint&Scan?
- 11Can I print from or scan to Android™ Smartphone?
- 12When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 15When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 16The printer status is Offline or Paused.
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Replace Ink
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 23Load envelopes into my machine
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Unable to Scan AX
- 26Cannot print after a Windows 10 update (June 2020)
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28How do I factory reset the network settings?
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 30Use the NewSoft CD Labeler software on a Windows computer.
- 31Print using only the black ink cartridge when the colour cartridges have run out.
- 32Can third party ink be used to refill the ink cartridges?
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 36Paper Jam
- 37Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 40Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 41Enable the Brother machine's network interface.
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43What is Brother Web Connect?
- 44Unable to Print 3X
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46Set up your Brother machine on a wireless (Wi-Fi) network
- 47I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 48Printing / Scanning with a mobile device
- 49I cannot start the NewSoft CD Labeler software. (Mac OS X 10.6 - 10.7)
- 50Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.