FAQs & Troubleshooting
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322 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3How do I load paper?
- 4Can I print from and scan to iPhone, iPod Touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6The printer status is Offline or Paused.
- 7Use the NewSoft CD Labeler software on a Windows computer.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Print using only the black ink cartridge when the colour cartridges have run out.
- 12When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 13Load envelopes into my machine
- 14What is Brother iPrint&Scan?
- 15Print an image from my Windows computer onto a printable disc.
- 16Can third party ink be used to refill the ink cartridges?
- 17Easy Scan to E-mail
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 20When I print, the pages are smudged with ink.
- 21Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 24How do I know which side up my photo paper should be in the tray?
- 25Paper Jam
- 26Cannot print after a Windows 10 update (June 2020)
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28Enable the Brother machine's network interface.
- 29I cannot start the NewSoft CD Labeler software. (Mac OS X 10.6 - 10.7)
- 30Unable to Print 3X
- 31Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 32Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 33Is my machine compatible with Windows Vista™?
- 34One or more of my colours are not printing (blank).
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36What driver package format is supported by my Linux distribution?
- 37I still receive the error message "Paper Jam" after I have removed the jammed paper.
- 38Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 39Discover the MAC address of the Brother network card
- 40Document Jam
- 41Where is the USB port on the machine?
- 42Replace Ink
- 43I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45Connect your Brother machine to your mobile device via a wireless router or access point.
- 46What is Brother Web Connect?
- 47Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 50Unable to Scan AX