FAQs & Troubleshooting
![]() |
Popular |
257 Results
- 1Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 2Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 3Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5(Video) Load A4/Letter paper
- 6What is Brother iPrint&Scan?
- 7Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9(Video) Install Ink Cartridges
- 10Replace Ink
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12(Video) Connect telephone line and power cords
- 13(Video) Load an Envelope (Manual Feed Slot)
- 14Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 15Sleep
- 16After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19The printer status is Offline or Paused.
- 20Ink Low
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24One or more of my colours are not printing (blank).
- 25Clear wide, faded, horizontal lines (banding) appear on printed documents.
- 26I cannot install Brother drivers on Debian 10 (Linux)
- 27(Video) Set up your Brother machine
- 28Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Print using only the black ink cartridge when the Colour cartridges have run out.
- 32I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 33No Ink Cartridge
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35(Video) Update the Driver or Firmware for your Brother machine
- 36My Brother machine could not be found over the network when I installed drivers on my computer.
- 37Protect your Brother machine against unauthorised access over the network
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 39Delete print jobs from the print queue.
- 40Wrong Ink Colour
- 41Printing / Scanning with a mobile device
- 42The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 43Print a web page from iPrint&Scan when using an Android™ mobile device.
- 44Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 45Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 46Install Inbox Ink
- 47How to identify your Operating System (OS).
- 48Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)