FAQs & Troubleshooting
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- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5I still receive the error message "Paper Jam" after I removed the jammed paper.
- 6Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Paper Jam
- 9Can I print from or scan to Android™ Smartphone?
- 10I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 11I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 12Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 13Can I print from and scan to iPhone, iPod Touch and iPad?
- 14Replace Ink
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16I cannot print using my Brother machine on a wireless network (Windows)
- 17Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 18I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 19I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 21What is Brother iPrint&Scan?
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 24When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 26I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 27Print using only the black ink cartridge when the colour cartridges have run out.
- 28How do I load paper?
- 29Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 30One or more of my colours are not printing (blank).
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33Add your Brother machine with AirPrint (macOS)
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 37When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 38What is AirPrint?
- 39Ink Absorber Full
- 40Out of Memory
- 41Print a web page from iPrint&Scan when using an Android™ mobile device.
- 42Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 43Improve poor print quality.
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46The printer status is Offline or Paused.
- 47How do I clear the message "Cannot Detect" from the display?
- 48Connect your Brother machine to your mobile device via a wireless router or access point.
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.