FAQs & Troubleshooting
![]() |
Popular |
249 Results
- 1Replace Ink
- 2Paper Jam
- 3(Video) Load A4/Letter paper
- 4Load paper in the paper tray
- 5Print using only the black ink cartridge when the Colour cartridges have run out.
- 6Ink Absorber Full / Ink Absorber Pad Full
- 7(Video) Install Ink Cartridges
- 8How to identify your Operating System (OS).
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10What is Brother iPrint&Scan?
- 11Add your Brother machine with AirPrint (macOS)
- 12Paper tray not detected/ Paper tray #2 not detected
- 13My Brother machine could not be found over the network when I installed drivers on my PC.
- 14Ink Low
- 15Set up your Brother machine on a wireless network
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18What driver package format is supported by my Linux distribution?
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 21I still receive the error message "Paper Jam" after I removed the jammed paper.
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Improve poor print quality
- 26I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 27(Video) Set up your Brother machine
- 28(Video) Connect telephone line and power cords
- 29Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 30The printer status is Offline or Paused.
- 31Cannot Detect
- 32I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35Load photo paper
- 36What is Brother Web Connect?
- 37I cannot install Brother drivers on Debian 10 (Linux)
- 38After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 39High Temperature
- 40No Paper Fed
- 41"Offline" appears on the Status Monitor.
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43Sleep
- 44(Video) Unpack your Brother machine
- 45Install starter ink cartridges
- 46(Video) Load an Envelope (Manual Feed Slot)
- 47Cannot Detect Ink Volume
- 48The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 49Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 50Set up a Brother machine and your mobile device on a wireless network