FAQs & Troubleshooting
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266 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3How do I clear the message "Cannot Detect" from the display?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6Load paper in the paper tray
- 7What is Brother iPrint&Scan?
- 8The printer status is Offline or Paused.
- 9One or more of my colours are not printing (blank). What can I do?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12Print using only the black ink cartridge when the colour cartridges have run out
- 13Can I print from and scan to iPhone, iPod Touch and iPad?
- 14Paper Jam
- 15Replace Ink
- 16Where is the USB port on the machine?
- 17How do I load envelopes into my machine?
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19How to identify your Operating System (OS).
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 22I still receive the error message "Paper Jam" after I removed the jammed paper.
- 23Cover is Open
- 24Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Delete print jobs from the print queue.
- 29I cannot make borderless prints.
- 30Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32I cannot install Brother drivers on Debian 10 (Linux)
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Locate files scanned with ControlCenter3 (For Windows)
- 35When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 36Improve poor print quality.
- 37I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 40I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 41Can third party ink be used to refill the ink cartridges?
- 42Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 43Set up your Brother machine on a wireless network.
- 44Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 45Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 46When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 47When printing documents the characters appear ghosted, blurry, or doubled.
- 48Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 49How do I know which side up my photo paper should be in the tray?
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)