FAQs & Troubleshooting
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- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2Paper Jam
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5I cannot print using my Brother machine on a wireless network (Windows)
- 6Print using only the black ink cartridge when the Colour cartridges have run out.
- 7Is there a way to view how much ink is remaining?
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Can I print from and scan to iPhone, iPod Touch and iPad?
- 10Replace Ink
- 11The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 14After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 15What is Brother iPrint&Scan?
- 16"Offline" appears on the Status Monitor.
- 17Connect your Brother machine to your mobile device via a wireless router or access point.
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Is there any way to reduce Ink consumption?
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21I still receive the error message "Paper Jam" after I removed the jammed paper.
- 22The printer status is Offline or Paused.
- 23Set up your Brother machine on a wireless network.
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26Ink Low
- 27Guidelines for configuring your Brother machine on a wireless network
- 28I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 29I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 30I cannot install Brother drivers on Debian 10 (Linux)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Protect your Brother machine against unauthorised access over the network
- 34Load paper in the paper tray
- 35Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 36What is AirPrint?
- 37Change the printer driver settings (Windows / macOS)
- 38Cannot Detect
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 41Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 42Open the Status Monitor
- 43Open the Control Panel (For Windows)
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45Cannot print after a Windows 10 update (June 2020)
- 46"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 47I get a TS error when trying to print on a wireless network.
- 48Delete print jobs from the print queue.
- 49Wrong Ink Colour
- 50Cannot Detect Ink Volume