FAQs & Troubleshooting
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197 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to an Android™ Smartphone?
- 3Scan and save a document in PDF format (Scan to File)
- 4Paper Jam
- 5The printer status is Offline or Paused.
- 6How do I know which side up my photo paper should be in the tray?
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 8How do I load envelopes into my machine?
- 9Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 10Where can I get FaceFilter Studio and what can I do with this application?
- 11When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 12Can I print from or scan to an iPhone, iPod Touch or iPad?
- 13Replace Ink
- 14Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 15I cannot install Brother drivers on Debian 10 (Linux)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Locate files scanned with ControlCenter3 (For Windows)
- 18Can third party ink be used to refill the ink cartridges?
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22How to identify your Operating System (OS).
- 23When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 24One or more of my colours are not printing (blank). What can I do?
- 25Where is the USB port on the machine?
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27Uninstall the Brother Software and Drivers (Windows)
- 28When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 29"Offline" appears on the Status Monitor.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 32Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 33No Paper Fed
- 34I cannot remove red-eye.
- 35Cover is Open
- 36When I print, the pages are smudged with ink.
- 37Load paper in the paper tray
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 43Important points for specifying the scan area (Linux)
- 44Uninstall printer drivers (Linux)
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 47Delete print jobs from the print queue.
- 48I still receive the error message "Paper Jam" after I removed the jammed paper.
- 49Can I use AirPrint with my Brother machine?
- 50Locate files scanned with ControlCenter2 (For Macintosh)