FAQs & Troubleshooting
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163 Results
- 1Set up your Brother machine on a wireless network (Windows / macOS)
- 2(Video) Set up your Brother machine
- 3How to identify your Operating System (OS).
- 4I cannot print full-page photos or images using Email Print.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Printer Jam or Paper Jam
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 9Print using only the black ink cartridge when the Colour cartridges have run out.
- 10Add your Brother machine with AirPrint (macOS)
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12Cannot Scan XX or Unable to Scan XX
- 13Install the Brother Mobile Connect application (for mobile device)
- 14Install Inbox Ink
- 15Replace Ink
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Delete print jobs from the print queue.
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Low Temperature
- 20Ink Low
- 21I cannot scan a document using Brother iPrint&Scan (Windows / macOS)
- 22Check the remaining ink or toner level (Linux)
- 23I cannot print on a wireless (Wi-Fi) network (Mac)
- 24Check the Print Alignment from Your Brother Machine
- 25Check the Print Quality
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 28Cannot Detect
- 29Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 30After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 32The printer status is Offline or Paused.
- 33What is the default password for my BRAdmin or Web Based Management?
- 34Brother iPrint&Scan cannot find my Brother machine (macOS)
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36Sleep
- 37Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 38No Paper / No Paper Fed
- 39Paper Size Mismatch
- 40My Brother machine turns off automatically or earlier than before.
- 41The machine does not automatically enter Power Off mode.
- 42The scanning speed is slow when scanning from my machine. (Windows)
- 43I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45I cannot install Brother drivers on Debian 10 (Linux)
- 46What driver package format is supported by my Linux distribution?
- 47Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 48How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 49Wrong Ink Cartridge
- 50No Ink Cartridge