FAQs & Troubleshooting
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308 Results
- 1The paper comes out of the machine curled or wavy.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 8Adjust colour settings by using the custom setting in the printer driver
- 9Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 10Jam Rear
- 11Jam MP Tray
- 12What is the recommended paper?
- 13The printer status is Offline or Paused.
- 14Can I print from or scan to Android™ Smartphone?
- 15Can I print from and scan to iPhone, iPod Touch and iPad?
- 16Carry out calibration to improve the colour density
- 17When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 18Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 19Change the printer driver settings (Windows / macOS)
- 20I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 21Document Jam
- 22Jam Inside
- 23I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 24What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 25Replace Toner
- 26Protect your Brother machine against unauthorised access over the network
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 31Replace Drum
- 32Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34I cannot install Brother drivers on Debian 10 (Linux)
- 35I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 36Can I print on transparencies e.g. for overhead projectors?
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 39Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 40The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 41Is my machine compatible with Windows Vista™?
- 42Replace WT Box
- 43Jam Tray 1 / Jam Tray 2
- 44Envelope creases
- 45Load paper in the paper tray
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47Delete print jobs from the print queue.
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)