FAQs & Troubleshooting
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301 Results
- 1Duplex (two-sided) scan
- 2I cannot install Brother drivers on Debian 10 (Linux)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7What driver package format is supported by my Linux distribution?
- 8Can I print from or scan to Android™ Smartphone?
- 9Delete print jobs from the print queue.
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Can I print from and scan to iPhone, iPod Touch and iPad?
- 13Printouts have wrinkles.
- 14Colours are light or unclear on the whole page.
- 15I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 16Vertical coloured streaks or bands appear on the page.
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20Tips for copy/scanning and preventing document jams
- 21Scan and save a document in PDF format (Scan to File)
- 22Coloured lines appear across the page.
- 23Can I print from DOS applications?
- 24Nothing is printed on the page or some colours are missing.
- 25Adjust colour settings by using the custom setting in the printer driver
- 26I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27Which E-mail packages are compatible with ControlCenter3?
- 28I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 29Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 32How do I replace the waste toner box?
- 33How do I install the Optional Tray Unit?
- 34The image is ghosted.
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 36Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 37I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 38The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 39How do I scan through the Citrix Presentation Server™ 4.0.
- 40I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 41I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 42Large characters are printed incorrectly. (Linux)
- 43Pre-Required Procedures (Linux)
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 46I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48The printer status is Offline or Paused.
- 49How do I clear the message "Jam MP Tray" from the LCD display?
- 50White streaks or bands appear down the page.