FAQs & Troubleshooting
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275 Results
- 121/08/2024Where can I download Brother iPrint&Scan application for Mac?
- 210/07/2024Scan a document using Brother iPrint&Scan. (macOS only)
- 313/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 413/03/2024I cannot print using my Brother machine on a wireless network (Mac)
- 513/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 614/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 710/01/2024Easy Scan to E-mail
- 814/12/2023Discover the MAC address of the Brother network card
- 914/12/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1004/12/2023Toner Low
- 1108/11/2023How to scan a document from a Windows application?
- 1208/11/2023How to scan a document from a Windows application?
- 1313/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1412/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1521/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1621/06/2023Add your Brother machine with AirPrint (macOS)
- 1721/06/2023Delete print jobs from the print queue.
- 1819/05/2023I cannot print from my computer via USB.
- 1912/05/2023I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 2026/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 2126/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2226/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 2326/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2426/04/2023Change the printer driver settings (Windows / macOS)
- 2526/04/2023Open the Status Monitor
- 2619/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2719/04/2023"Offline" appears on the Status Monitor.
- 2819/04/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2919/04/2023Open "Scanners and Cameras" and Properties.
- 3019/04/2023I can print but cannot scan via network. (For Windows)
- 3119/04/2023The printer status is Offline or Paused.
- 3215/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3315/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3415/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3511/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 3611/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 3726/12/2022How to identify your Operating System (OS).
- 3826/12/2022Log on as a restricted user when the Secure Function Lock feature is turned ON.
- 3921/12/2022Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 4012/10/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 4112/10/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4212/10/2022Print a document securely using the Secure Print feature (Windows)
- 4315/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4415/09/2022Configure the Scan to Email Feature (Linux)
- 4516/08/2022What is the difference between the toner cartridge and the drum unit?
- 4616/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4728/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 4828/07/2022Configure and use the Scan Key Tool (Linux)
- 4928/07/2022I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 5028/07/2022I keep getting the error message "Authenticate Err (Authentication error)".