FAQs & Troubleshooting
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276 Results
- 1Replace Drum
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Replace WT (waste toner) Box
- 4Replace Toner
- 5Replace Belt
- 6I cannot print using my Brother machine on a wireless network (Windows)
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 8What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 10Replace Fuser
- 11Can I print from and scan to iPhone, iPod Touch and iPad?
- 12Cover is Open
- 13WT Box End Soon
- 14Configure and use the Scan to Network feature (For Windows)
- 15I still receive the error message "Replace DrumX" or "Drum End SoonX" after I replace the drum unit with a new one.
- 16Reset the network settings to the factory settings
- 17Can I print from or scan to Android™ Smartphone?
- 18Jam Inside
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Easy Scan to E-mail
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23Jam Manual Feed
- 24I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28How to identify your Operating System (OS).
- 29Set up your Brother machine on a wireless (Wi-Fi) network
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Carry out calibration to improve the colour density
- 32I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 33Smudges on printed pages (Poor fixing)
- 34Drum Error (Drum!)
- 35Envelope creases
- 36Load paper in the paper tray
- 37I cannot install Brother drivers on Debian 10 (Linux)
- 38Enable the Brother machine's network interface.
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 40Adjust colour settings by using the custom setting in the printer driver
- 41Fuser Error or Self-Diagnostic
- 42The colour of my printouts is not as good as expected
- 43Clean the drum unit
- 44I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 45Check the firmware version.
- 46Drum Stop
- 47I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 48Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 49Curled or wavy
- 50Calibrate or Calibration Failed or Calibration.