FAQs & Troubleshooting
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275 Results
- 1Replace Drum
- 2Replace Belt
- 3Replace Toner
- 4Replace WT (waste toner) Box
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 7What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8The colour of my printouts is not as good as expected
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10Print on both sides of the paper (2-sided/duplex Printing).
- 11Replace Fuser
- 12WT Box End Soon
- 13Easy Scan to E-mail
- 14Configure and use the Scan to Network feature (For Windows)
- 15What is Brother iPrint&Scan?
- 16The printer status is Offline or Paused.
- 17Carry out calibration to improve the colour density
- 18Clean the drum unit
- 19"Offline" appears on the Status Monitor.
- 20Replace PF Kit xx
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 22Cover is Open
- 23Set up your Brother machine on a wireless (Wi-Fi) network
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 25Reset the network settings to the factory settings
- 26Load paper in the paper tray
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28How to identify your Operating System (OS).
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30Can I print from or scan to Android™ Smartphone?
- 31Adjust colour settings by using the custom setting in the printer driver
- 32Jam Inside
- 33Turn the Toner Save Mode on or off.
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35Can I print from and scan to iPhone, iPod Touch and iPad?
- 36Drum Error (Drum!)
- 37Enable the Brother machine's network interface.
- 38I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 39No Paper
- 40I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 41Drums End Soon/ Drum End Soon(X)
- 42Jam 2-sided
- 43Curled or wavy
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45Print on envelopes, labels or thick paper from the Manual feed slot
- 46What driver package format is supported by my Linux distribution?
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48I still receive the error message "Replace DrumX" or "Drum End SoonX" after I replace the drum unit with a new one.
- 49I keep getting the error message "Authenticate Err (Authentication error)".
- 50When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"