FAQs & Troubleshooting
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276 Results
- 1Replace Drum
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3The colour of my printouts is not as good as expected
- 4Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 5Replace Toner
- 6Can I print from and scan to iPhone, iPod Touch and iPad?
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Replace WT (waste toner) Box
- 9What is Brother iPrint&Scan?
- 10Replace Belt
- 11What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 12Adjust colour settings by using the custom setting in the printer driver
- 13Coloured streaks or bands down the page
- 14Configure and use the Scan to Network feature (For Windows)
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Reset the network settings to the factory settings
- 17Easy Scan to E-mail
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19Jam Tray 1 or Jam Tray
- 20Colours are light or faint on the whole page.
- 21Load paper in the paper tray
- 22How to identify your Operating System (OS).
- 23Print on both sides of the paper (2-sided/duplex Printing).
- 24Replace Fuser
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27WT Box End Soon
- 28No Paper
- 29Clean the drum unit
- 30Jam 2-sided
- 31Jam Rear
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 33Carry out calibration to improve the colour density
- 34Cover is Open
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36Jam Inside
- 37Set up your Brother machine on a wireless (Wi-Fi) network
- 38Jam Manual Feed
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41I cannot print using my Brother machine on a wireless network (Windows)
- 42Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 43Can I print from or scan to Android™ Smartphone?
- 44Smudges on printed pages (Poor fixing)
- 45The printer status is Offline or Paused.
- 46I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 47Wrinkle
- 48"Offline" appears on the Status Monitor.
- 49Configure and use the Scan to FTP feature
- 50Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.