FAQs & Troubleshooting
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266 Results
- 1When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 2Uneven toner density across the printed page
- 3Replace Drum
- 4Replace WT (waste toner) Box
- 5What is Brother iPrint&Scan?
- 6Can I print from and scan to iPhone, iPod Touch and iPad?
- 7Clean the drum unit
- 8Carry out calibration to improve the colour density
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10Replace Toner
- 11Easy Scan to E-mail
- 12Can I print from or scan to Android™ Smartphone?
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Load paper in the paper tray
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17I cannot install Brother drivers on Debian 10 (Linux)
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 20Coloured streaks or bands down the page
- 21Adjust colour settings by using the custom setting in the printer driver
- 22The printer status is Offline or Paused.
- 23The colour of my printouts is not as good as expected
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25Replace PF Kit xx
- 26Jam Tray 1 or Jam Tray
- 27What driver package format is supported by my Linux distribution?
- 28I cannot print using my Brother machine on a wireless network (Windows)
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Which connection can I use to print from my device (Android™) using Brother iPrint&Scan?
- 31Belt End Soon
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 36Replace Belt
- 37Jam Rear
- 38I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 39Printing / Scanning with a mobile device
- 40No Paper
- 41Print on both sides of the paper (2-sided/duplex Printing).
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 44Jam Inside
- 45Set up your Brother machine on a wireless (Wi-Fi) network
- 46Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47Configure and use the Scan to FTP feature
- 48Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 49The LCD displays an error code when I use the Web icon (Brother Web Connect).
- 50I still receive the error message "Replace DrumX" or "Drum End SoonX" after I replace the drum unit with a new one.