FAQs & Troubleshooting
Popular |
296 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The printer status is Offline or Paused.
- 4Can I print from and scan to iPhone, iPod Touch and iPad?
- 5Jam Duplex
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Jam Inside
- 8I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 9All black
- 10Can I print from or scan to Android™ Smartphone?
- 11No Paper
- 12Jam MP Tray
- 13Size Error
- 14No Toner
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Replace Laser
- 17When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Manual Feed
- 20Drum Error (Drum!)
- 21When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 22Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 23I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 24Document Jam
- 25Jam Rear
- 26What kind of memory can I use?
- 27Replace Toner
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29Configure and use the Scan to FTP feature
- 30What is Brother iPrint&Scan?
- 31Drum Stop
- 32Unusable Device
- 33Cover is Open
- 34Install the optional lower tray
- 35Ghost
- 36I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 37I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 39Cartridge Error
- 40Out of Memory
- 41Black toner marks across the page
- 42What is the BRAdmin Professional software used for?
- 43Install extra memory
- 44Print on labels and envelopes from the MP tray.
- 45Printing / Scanning with a mobile device
- 46Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 49The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 50Replace PF Kit xx