FAQs & Troubleshooting
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297 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 4What driver package format is supported by my Linux distribution?
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Can I print from and scan to iPhone, iPod Touch and iPad?
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 11Wrinkles or creases
- 12Replace Toner
- 13Page skewed
- 14Scan from the Brother iPrint&Scan application using Windows Phone.
- 15I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 16Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17Change the printer driver settings (Windows / macOS)
- 18Fuser Error or Self-Diagnostic
- 19Faint
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 23Jam Rear
- 24Replace Fuser
- 25Turn the Toner Save mode on or off
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28How to identify your Operating System (OS).
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30Can I print from or scan to Android™ Smartphone?
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 33Drum Error (Drum!)
- 34I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 35Install the optional lower tray
- 36I'm using Macintosh. What is the PreScan option used for?
- 37All black
- 38Add your Brother machine with AirPrint (macOS)
- 39Easy Scan to E-mail
- 40Configure and use the Scan to FTP feature
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Can I print on transparencies e.g. for overhead projectors?
- 43Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49Replace Laser
- 50Duplex Disabled