FAQs & Troubleshooting
![]() |
Popular |
280 Results
- 1A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Protect your Brother machine against unauthorised access over the network
- 14Toner specks
- 15Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 18The printer status is Offline or Paused.
- 19The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 20When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 21Wrinkles or creases
- 22Print on labels and envelopes from the MP tray.
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25Change the printer driver settings (Windows / macOS)
- 26How can I prevent public access to certain features on my Brother machine?
- 27Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 28How do I clear the message "Document Jam" from the LCD display?
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31How to load numbered cheques or forms in the paper tray?
- 32Scan and save a document in PDF format (Scan to File)
- 33I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 34I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36How to identify your Operating System (OS).
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38I'm using Macintosh. What is the PreScan option used for?
- 39I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 40I cannot install Brother drivers on Debian 10 (Linux)
- 41Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 45Why is the error message "Scan Unable XX" displayed on the LCD when I try the duplex copy, duplex scan or fax a legal size document.
- 46Is my machine compatible with Windows Vista™?
- 47"MFC is Busy" or "Connection Fail" error message appears.
- 48Line across the page
- 49What is the BRAdmin Professional software used for?
- 50Pre-Required Procedures (Linux)