FAQs & Troubleshooting
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280 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2The printer status is Offline or Paused.
- 3What is Brother iPrint&Scan?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I print from and scan to iPhone, iPod Touch and iPad?
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12What driver package format is supported by my Linux distribution?
- 13How to load numbered cheques or forms in the paper tray?
- 14I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16Scan and save a document in PDF format (Scan to File)
- 17Why is the error message "Scan Unable XX" displayed on the LCD when I try the duplex copy, duplex scan or fax a legal size document.
- 18What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 21I cannot install Brother drivers on Debian 10 (Linux)
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 25I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 26I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 27How do I install the Optional Tray Unit?
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30Locate files scanned with ControlCenter3 (For Windows)
- 31Change the printer driver settings (Windows / macOS)
- 32When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 35How to identify your Operating System (OS).
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37I keep getting the error message "Authenticat Err (Authentication error)".
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39What kind of memory can I use?
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41Hollow print
- 42I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 43Use the Universal Printer Driver for PCL
- 44Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 45Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 46The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 48Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 49I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
