FAQs & Troubleshooting
Latest |
214 Results
- 113/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 214/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 314/12/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 408/11/2023How to scan a document from a Windows application?
- 508/11/2023How to scan a document from a Windows application?
- 613/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 712/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 821/06/2023Delete print jobs from the print queue.
- 919/05/2023I cannot print from my computer via USB.
- 1026/04/2023Change the printer driver settings (Windows / macOS)
- 1126/04/2023Open the Status Monitor
- 1219/04/2023Open "Scanners and Cameras" and Properties.
- 1319/04/2023The printer status is Offline or Paused.
- 1419/04/2023"Offline" appears on the Status Monitor.
- 1515/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1615/02/2023Scan and save a document in PDF format (Scan to File)
- 1715/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1815/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 1915/02/2023Scan a document in Windows 8 and Windows 10.
- 2011/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 2126/12/2022How to identify your Operating System (OS).
- 2221/12/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2309/11/2022Which E-mail packages are compatible with ControlCenter3?
- 2409/11/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2509/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2609/11/2022What are supported file formats for the direct print feature?
- 2709/11/2022Can I print from DOS applications?
- 2821/10/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 2912/10/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3012/10/2022I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3115/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3215/09/2022Configure the Scan to Email Feature (Linux)
- 3316/08/2022What is the difference between the toner cartridge and the drum unit?
- 3416/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3516/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3616/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 3728/07/2022Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3828/07/2022Configure and use the Scan Key Tool (Linux)
- 3928/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 4028/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4127/07/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 4215/06/2022Locate files scanned with ControlCenter3 (For Windows)
- 4315/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4412/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4514/04/2022Uninstall the Brother Software and Drivers (Windows)
- 4614/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4714/04/2022Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 4814/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4914/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 5028/03/2022I cannot find some option in the Printing preferences. (For Windows)