FAQs & Troubleshooting
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214 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 4Wrinkles or creases
- 5When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 6Can I print from or scan to an iPhone, iPod Touch or iPad?
- 7How to load numbered cheques or forms in the paper tray?
- 8What is the recommended paper?
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12How to identify your Operating System (OS).
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 14I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19The paper is skewed when it's printed.
- 20White lines down the page
- 21How to scan a document from a Windows application?
- 22Locate files scanned with ControlCenter3 (For Windows)
- 23How do I clear the message "Jam Duplex" from the LCD?
- 24Ghost
- 25Scan and save a document in PDF format (Scan to File)
- 26Cannot print after a Windows 10 update (June 2020)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 30Line across the page
- 31Faint
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33Hollow print
- 34The driver installation finished successfully but I cannot print. (Linux)
- 35Print command (cupswrapper) (Linux)
- 36When printing with monochrome laser printer, the print position shifts. (Linux)
- 37How do I clean the drum unit?
- 38I cannot install Brother drivers on Debian 10 (Linux)
- 39I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 40I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 41Pre-Required Procedures (Linux)
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 43Can I print from or scan to an Android™ Smartphone?
- 44The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 45When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 46I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 47My Brother machine misfeeds paper.
- 48Scan a document from a Windows XP application
- 49Toner specks
- 50Can I buy any MICR toner?