FAQs & Troubleshooting
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214 Results
- 1The printer status is Offline or Paused.
- 2How to load numbered cheques or forms in the paper tray?
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 5Can I print from or scan to an iPhone, iPod Touch or iPad?
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7What driver package format is supported by my Linux distribution?
- 8The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 9Can I print from DOS applications?
- 10I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12How to identify your Operating System (OS).
- 13Scan and save a document in PDF format (Scan to File)
- 14How do I clear the message "Jam Duplex" from the LCD?
- 15Wrinkles or creases
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 19Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 20What kind of memory can I use?
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 22How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 25I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 27White lines across the page
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29Hollow print
- 30"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 31Can I print from or scan to an Android™ Smartphone?
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 33White spots or black spots at 3.7 in. (94 mm) intervals
- 34How do I clean the corona wire?
- 35What is the recommended paper?
- 36I cannot install Brother drivers on Debian 10 (Linux)
- 37Print command (LPR) (Linux)
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39Toner specks
- 40When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 41Delete print jobs from the print queue.
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 44Change the user interface of ControlCenter3
- 45Uninstall the drivers. (Mac OS X 10.5)
- 46When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 47Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 48Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)