FAQs & Troubleshooting
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184 Results
- 1I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 2When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The printer status is Offline or Paused.
- 5I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 6When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 7I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 8I cannot print from my computer via network (for Macintosh).
- 9I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 10I cannot scan to network using my Brother machine's control panel or the SCAN key on Mac (10.7 or later)
- 11How can I clear the "PLS OPEN COVER" error message on LCD?
- 12The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 13The paper is skewed when it's printed.
- 14I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 15I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 16Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 17The link icon for Outlook Express is not displayed in PaperPort®.
- 18I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 19The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21Can I print from DOS applications?
- 22I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 23What can happen if the wrong paper is used in your machine.
- 24I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 25I can't uninstall "PaperPort" from the "START" menu in Windows® 2000.
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27What driver package format is supported by my Linux distribution?
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29I am unable to print from a client PC to a printer on a print server. (Linux)
- 30I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 31What is Network Shared printing?
- 32Can I print from or scan to an Android™ Smartphone?
- 33I cannot print from my computer via network. (For Windows)
- 34I can print but cannot scan via network. (For Macintosh)
- 35I can print but cannot scan via network. (For Windows)
- 36How do I scan a document from the Windows Vista™ Photo Gallery?
- 37I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat® / Adobe® Reader®.
- 38Scan a document using "Scanner and Camera Wizard" in Windows XP
- 39How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 40Scan an image and insert it in a Windows XP application
- 41I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 42Paper size settings are unavailable when I print from OpenOffice (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45I installed scan-key-tool, but it does not work. (Linux)
- 46When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 47Command List of brscan. (Linux)
- 48Uninstall the scanner driver. (Linux)
- 49Configure scan settings without administrator privileges (Linux)
- 50Print command (cupswrapper) (Linux)