FAQs & Troubleshooting
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185 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2What is the PreScan option used for on an Apple Mac?
- 3How do I factory reset the Network Interface Card (NIC)?
- 4I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 5How do I install additional memory?
- 6I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 7I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8I cannot install Brother drivers on Debian 10 (Linux)
- 9Can I print from or scan to an Android™ Smartphone?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11What is a "Generic PCL Driver"?
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 14How do I print the Network Configuration page
- 15When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17Functions supported in the Windows 7 built-in drivers
- 18When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below.
- 19When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 20When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23The printer status is Offline or Paused.
- 24I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 25I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 26I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28The link icon for Outlook Express is not displayed in PaperPort®.
- 29I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 30I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 34When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 35What kind of memory can I use?
- 36My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 37Can I print from or scan to an iPhone, iPod Touch or iPad?
- 38Cannot print after a Windows 10 update (June 2020)
- 39Pre-Required Procedures (Linux)
- 40Change the printer driver settings (Windows / macOS)
- 41I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 42When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48What can happen if the wrong paper is used in your machine.
- 49I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 50The Interface of the Control Center has changed suddenly. Why?