FAQs & Troubleshooting
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183 Results
- 1What driver package format is supported by my Linux distribution?
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 4I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 9When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 11What is a "Generic PCL Driver"?
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13How do I print the Network Configuration page
- 14Can I print from or scan to an Android™ Smartphone?
- 15Can I print from or scan to an iPhone, iPod Touch or iPad?
- 16When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18Delete print jobs from the print queue.
- 19The printer status is Offline or Paused.
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 22Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24The paper is skewed when it's printed.
- 25I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 26I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 27The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 28I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 29I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 30How do I factory reset the Network Interface Card (NIC)?
- 31How do I install additional memory?
- 32The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 33Pre-Required Procedures (Linux)
- 34How to identify your Operating System (OS).
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 37What can happen if the wrong paper is used in your machine.
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39What are the settings in the Scanner window used for on an Apple Mac?
- 40I cannot install Brother drivers on Debian 10 (Linux)
- 41Cannot print after a Windows 10 update (June 2020)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 44When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below.
- 45The Interface of the Control Center has changed suddenly. Why?
- 46When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 47How do I install the Optional Tray Module?
- 48Windows 10 Support Information
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50I cannot print from my computer via network (for Macintosh).