FAQs & Troubleshooting
![]() |
Popular |
187 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to an iPhone, iPod Touch or iPad?
- 3When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I cannot install Brother drivers on Debian 10 (Linux)
- 6The machine does not print anything.
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 10Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 11How do I install the Optional Tray Module?
- 12What driver package format is supported by my Linux distribution?
- 13I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14How to identify your Operating System (OS).
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16How do I install additional memory?
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 20When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 21How do I factory reset the Network Interface Card (NIC)?
- 22Change the printer driver settings (Windows / macOS)
- 23I am sharing my Brother machine. I can print but cannot scan.
- 24I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 25The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 26My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 27What is UPnP and SSDP?
- 28I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 29I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 30I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 31I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 32The printer status is Offline or Paused.
- 33I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 34The link icon for Outlook Express is not displayed in PaperPort®.
- 35Can I print from DOS applications?
- 36Can I print from or scan to an Android™ Smartphone?
- 37I cannot print from my computer via USB.
- 38Install the built-in drivers (For Windows 8 and Windows 10)
- 39What is the difference between the toner cartridge and the drum unit?
- 40What is Network Shared printing?
- 41Functions supported in the Windows 7 built-in drivers
- 42I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 43When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below.
- 44What is the BRAdmin Professional software used for?
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46I cannot print from my computer via network (for Macintosh).
- 47I cannot print from my computer via network. (For Windows)
- 48My computer hangs when connect with a USB Cable.
- 49I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 50I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)