FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I cannot install Brother drivers on Debian 10 (Linux)
- 4The machine does not print anything.
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 6Can I print from or scan to an iPhone, iPod Touch or iPad?
- 7Can I print from or scan to an Android™ Smartphone?
- 8What is a "Generic PCL Driver"?
- 9How do I install additional memory?
- 10Cannot print after a Windows 10 update (June 2020)
- 11What driver package format is supported by my Linux distribution?
- 12How to identify your Operating System (OS).
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14Delete print jobs from the print queue.
- 15Can I print from DOS applications?
- 16My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 17Change the printer driver settings (Windows / macOS)
- 18What is the BRAdmin Professional software used for?
- 19I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 21I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24The printer status is Offline or Paused.
- 25The link icon for Outlook Express is not displayed in PaperPort®.
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27When trying to print from Mac OS X the print queue is stopped.
- 28Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 29I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 30Large characters are printed incorrectly. (Linux)
- 31Pre-Required Procedures (Linux)
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 34I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 35Functions supported in the Windows 7 built-in drivers
- 36I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 37What can happen if the wrong paper is used in your machine.
- 38I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40How do I print the Network Configuration page
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 43To install the printer driver easily using a tool. (Linux)
- 44I cannot print from my computer via USB.
- 45I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 46I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 47Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49How do I install the Optional Tray Module?
- 50What is the PreScan option used for on an Apple Mac?