FAQs & Troubleshooting
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185 Results
- 1Can I print from or scan to an iPhone, iPod Touch or iPad?
- 2I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 3I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 4I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 5Can I print from or scan to an Android™ Smartphone?
- 6The machine does not print anything.
- 7I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 8I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 9The link icon for Outlook Express is not displayed in PaperPort®.
- 10How do I factory reset the Network Interface Card (NIC)?
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 17When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 18How do I install additional memory?
- 19What driver package format is supported by my Linux distribution?
- 20Change the printer driver settings (Windows / macOS)
- 21I can print but cannot scan via network. (For Windows)
- 22The paper is skewed when it's printed.
- 23When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below.
- 24I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 26I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 27Cannot print after a Windows 10 update (June 2020)
- 28The printer status is Offline or Paused.
- 29Functions supported in the Windows 7 built-in drivers
- 30My Brother machine misfeeds paper.
- 31When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 32The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 33Can I print from DOS applications?
- 34My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 35I cannot install Brother drivers on Debian 10 (Linux)
- 36How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 37How do I improve the copy or fax quality?
- 38I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 39Delete print jobs from the print queue.
- 40Open the Control Panel (For Windows)
- 41I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 42Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 43Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 46I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 47When trying to print from Mac OS X the print queue is stopped.
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49What is the BRAdmin Professional software used for?
- 50What is the PreScan option used for on an Apple Mac?