FAQs & Troubleshooting
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249 Results
- 1When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 2I cannot install Brother drivers on Debian 10 (Linux)
- 3What driver package format is supported by my Linux distribution?
- 4How to identify your Operating System (OS).
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Change the printer driver settings (Windows / macOS)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Scan and save a document in PDF format (Scan to File)
- 11I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 12Protect your Brother machine against unauthorised access over the network
- 13Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 14I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 15Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17How do I factory reset the Network Card?
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 19I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21Install the built-in drivers (For Windows 8 and Windows 10)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 26What is the BRAdmin Professional software used for?
- 27Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 28When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media card is removed.
- 29Cannot print after a Windows 10 update (June 2020)
- 30The downloaded driver's name is different from my machine's name. (Linux)
- 31When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 32Pre-Required Procedures (Linux)
- 33Delete print jobs from the print queue.
- 34Can I use AirPrint with my Brother machine?
- 35Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 36Locate files scanned with ControlCenter3 (For Windows)
- 37Can I print from or scan to an Android™ Smartphone?
- 38Can I print from or scan to an iPhone, iPod Touch or iPad?
- 39The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 40I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 41I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 42When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 43Which E-mail packages are compatible with ControlCenter3?
- 44I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 45How do I clear the message "PAPER JAM" from the display?
- 46Why can't I print when an ink cartridge is empty?
- 47Set up your Brother machine on a wireless network.
- 48Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 49When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 50Wireless setup is requesting a WPS PIN to complete the setup