FAQs & Troubleshooting
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- 1One or more of my colours are not printing.
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3How do I load paper?
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 6Can I print from or scan to an iPhone, iPod Touch or iPad?
- 7Set up your Brother machine on a wireless network.
- 8The edge of glossy paper is smudged.
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10The printer status is Offline or Paused.
- 11I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 13When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 14Scan a document using "Scanner and Camera Wizard" in Windows XP
- 15When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 18How do I factory reset the Network Card?
- 19How can I find out the current network configuration?
- 20I am unable to print from a client PC to a printer on a print server. (Linux)
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22"Near Empty [Colour]" is appearing on my Brother machine’s LCD?
- 23Pre-Required Procedures (Linux)
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 27I cannot feed the paper from the Photo Paper Tray.
- 28I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 29When I print, the pages are smudged with ink. What should I do?
- 30I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 31I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 32I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 33Check the firmware version.
- 34Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 35Is there any way to reduce Ink consumption?
- 36I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 37I cannot install the driver when using the Driver Install Tool. (Linux)
- 38I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 39I cannot install Brother drivers on Debian 10 (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41When I print images, the quality is not good (Linux)
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44Print command (cupswrapper). (Linux)
- 45Uninstall printer drivers (Linux)
- 46I get a TS error when trying to print on a wireless network.
- 47Enable the Brother machine's network interface.
- 48Open the Control Panel (For Windows)
- 49My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)