FAQs & Troubleshooting
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260 Results
- 1How do I load paper?
- 2How do I know which side up my photo paper should be in the tray?
- 3One or more of my colours are not printing.
- 4I cannot install Brother drivers on Debian 10 (Linux)
- 5When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 6Scan and save a document in PDF format (Scan to File)
- 7I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 8Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 9I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot.
- 10When I print, the pages are smudged with ink. What should I do?
- 11What driver package format is supported by my Linux distribution?
- 12When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 13When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15The edge of glossy paper is smudged.
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17The printer status is Offline or Paused.
- 18I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 19I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expect. What can I do?
- 21When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 22How do I clear the message "PAPER JAM" from the display?
- 23Why can't I print when an ink cartridge is empty?
- 24To install the printer driver easily using a tool. (Linux)
- 25The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 26Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 27I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 28Uninstall printer drivers (Linux)
- 29Delete print jobs from the print queue.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33Locate files scanned with ControlCenter2 (For Macintosh)
- 34The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 37Which E-mail packages are compatible with ControlCenter3?
- 38Can third party ink be used to refill the ink cartridges?
- 39Where is the USB port on the machine?
- 40I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 41I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 42I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 43Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 44I'm using Macintosh. What is the PreScan option used for?
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48Print command (LPR) (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50I am unable to print from a client PC to a printer on a print server. (Linux)