FAQs & Troubleshooting
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271 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3Replace Toner
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Can I print from and scan to iPhone, iPod Touch and iPad?
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8What is Brother iPrint&Scan?
- 9The printer status is Offline or Paused.
- 10REPLACE DRUM
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14I cannot install Brother drivers on Debian 10 (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16JAM DUPLEX
- 17JAM INSIDE
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Turn the Toner Save mode on or off
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22JAM TRAY 1
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24Scan from the Brother iPrint&Scan application using Windows Phone.
- 25Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 26I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 27When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 30No Paper
- 31Hollow print
- 32I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 33Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34What is Toner Continue Mode?
- 35Curled (video instructions available)
- 36Drum End Soon
- 37When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 38Check Connection
- 39Curled
- 40Page skewed
- 41Use the Universal Printer Driver for PCL
- 42Can I use AirPrint with my Brother machine?
- 43Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 44White spots or black spots at 94 mm (3.7 in.) intervals
- 45What kind of paper can I use?
- 46Print on envelopes, labels, or thick paper from the manual feed slot.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)