FAQs & Troubleshooting
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271 Results
- 1REPLACE DRUM
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4Can I print from and scan to iPhone, iPod Touch and iPad?
- 5Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 6JAM TRAY 1
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 9MANUAL FEED
- 10Check Connection
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Can I print from or scan to Android™ Smartphone?
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 15The printer status is Offline or Paused.
- 16When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18What is Brother iPrint&Scan?
- 19Jam Rear
- 20JAM INSIDE
- 21Curled or wavy
- 22Replace Toner
- 23Page skewed
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 29Print the Network Configuration List
- 30What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 31Is my machine compatible with Windows Vista™?
- 32JAM DUPLEX
- 33What is Toner Continue Mode?
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35I cannot print using my Brother machine on a wireless network (Windows)
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37Enable the Brother machine's network interface.
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39Turn the Toner Save mode on or off
- 40When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 41What is the recommended paper?
- 42I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 45Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47Print a web page from iPrint&Scan when using an Android™ mobile device.
- 48How to identify your Operating System (OS).
- 49Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 50I cannot start ControlCenter4.